DecPlay offers a 60-day, no quibble, money back guarantee, on all courses.


You don't need to give us a reason for cancelling (although it is helpful for us to know why you're leaving, as this helps us to continue to improve and provide the best possible course content and customer support).


To request your refund, simply email accounts@decplaypiano.com and let us know you would like a refund.


Refunds are paid back into the account you used to purchase the course, and should show back in your account within 5-10 days.



BEFORE YOU CANCEL, HAVE YOU CONSIDERED....


OUR 'DELAYED START' OPTION

(If Now's Not the Right Time For You to Start)


If you are cancelling because you can't start the course just now, you have the option of delaying the start of the course indefinitely.  The benefits of doing this are:
  1. You extend your 60 day money back guarantee to commence from your start date - so you get the full value of the guarantee.
  2. You lock in the current price and thereby avoid any future price increases.
  3. By taking this step to stay part of our community, you massively increase your likelihood of achieving your goal of learning piano by minimising procrastination, which prevents many people from ever taking action to learn.


If you would like to take the 'delayed start' option, enrol using the order form here: https://app.decplay.com/beginner-checkout


Choose the 'Delay Start' option on the order form, and you will receive an email, every month, reminding you of the link you can select to start the course whenever you are ready.



THE VALUE FOR MONEY DECPLAY OFFERS
(If You Feel We're Too Expensive)


We believe that DecPlay is good value for money because we find that most students make more progress in a few months with us than after several years of traditional lessons (which can total over £ 1,500 per year).  In comparison with this, our 3-year deal is less than 10% of the cost of traditional lessons - and gets far greater results.


There's no problem at all in giving you a full refund but, as you have come this far, we wanted to make sure you're aware of all the ways we can support you to progress at your own pace.



THE FUN & SUPPORT WITHIN THE DECPLAYER CLUB COMMUNITY

(If You're Struggling With Motivation)


If you haven't tried the DecPlayer Club, we recommend you take a look at the optional Club membership (which has a 30 day free trial), before you go.

The wide range of benefits include priority email support, private Facebook Group membership, and group Zoom calls. These are the most popular parts of the community with amazing friendships being formed and loads of fun to be had as well as support from others on the same journey as you, many of whom also lead busy lives. 


Many students say this has transformed their motivation by seeing how inspiring the other students are and getting help and encouragement from others.  

Here's a video showing how membership of the Club can transform your experience of learning piano: 
https:/vimeo.com/545427185/2197e069ad


JUST ONE HOUR PER WEEK OF PRACTISE

(If you're worried about how much time you can give)


The Beginners Course includes a bonus section on the '1 Hour per week practice process'.  The results are so fast that simply doing 15 minutes of practice 4 times a week leads to great progress.  
It doesn't matter if you have to put practising on hold for a while, as you can return to it anytime you like, and can go back over previous lessons as many times as you like. 


 If you would still like to cancel, we wish you all the best on your piano journey. You can re-join any time and, meanwhile, you are welcome to watch all our free content here: