BROWSER TIPS


If you are having problems with your browser, try the following:


Refresh your browser.


If this doesn't work, try turning your device off and on again.


If this doesn't work, try the page on a different device, to determine whether the problem is common to all devices (computers, tablets and phones) or just the one you were using.


If the problem seems to be just on your device, try the following:


  • Temporarily disable any adblocker extensions you may have installed to your browser.

  • Since many issues can be caused by saved browsing data, you should try clearing your browser cache next.

  • If this doesn't work, then we also recommend trying again while using a private (incognito) browser window.

  • If you're still having issues then it's important to make sure that your browser is up to date, running the most recent, available version. So please try to update your browser next.

  • If an updated browser doesn't resolve the issue, the next step is to try a different browser. We recommend Google Chrome or Mozilla Firefox.



IF YOU ARE USING MICROSOFT EDGE


If you are using Microsoft Edge, issues could be related to the security settings on the tablet / device.  If so, go to Settings whilst on the internet, click on 'Privacy' then 'Search' then 'Services' then click the panel called 'Balance'.



REMEMBERING YOUR PASSWORD


When you log on to the course, you can usually select the option to remember your password.  If you choose this option you can get straight back into the course easily, if you leave your browser open.